CHANNEL_07 / CONTACT
Tell us about
the lot.
A street address and a paragraph is enough. A project lead reads every inquiry — not a sales desk — and replies within one business day.
Getting in touch — frequently asked
How fast do you respond to inquiries?
Same business day for emails and form submissions received before 4pm Pacific. Phone calls during business hours (8am–5pm M–F) are answered live by our office team — not a national call center. After-hours and weekend messages get a reply by 10am the next business day with either a scheduled call slot or a feasibility-questionnaire link.
Go deeper: Read the Eastside deck cost & permits: cedar, IPE, composite (2026) guide
What information should I have ready for my first call?
Five things make the first call useful: (1) the address — we will pull the King/Pierce/Snohomish/Thurston Assessor record live; (2) approximate lot size and slope; (3) any HOA or CC&R restrictions you know about; (4) your target use (rental income, family, office); (5) rough budget range or financing plan. With those five inputs we can usually confirm feasibility in 20 minutes.
Is there a charge for the first consultation?
No — the initial 30–45 minute consultation (phone, video, or in-office) is free. Our $1,500 feasibility study is the first paid step and is fully credited back to your build contract if you proceed. The free consult tells you whether a feasibility study makes sense; the feasibility study tells you whether to permit.
Do you do on-site visits before contract?
Yes — a one-hour site visit is included as part of the $1,500 feasibility study. The visit covers soils observations, utility locations, tree retention (Seattle SMC 25.11 / Bellevue LUC 20.20.900), slope measurement, and access for excavation equipment. We bring a tape, a Sokkia laser, a soil probe, and a clipboard — no high-pressure sales pitch.
Can we meet at your office?
Yes by appointment. We schedule office meetings Tuesday–Thursday so we can show you actual samples (siding, windows, cabinetry, flooring) and walk through a recent permitted set on the conference monitor. Office meetings are most useful in the design-development phase when selections drive 6–8% of total cost.
Do you serve my city?
Likely yes if your parcel is in King, Pierce, Snohomish, or Thurston County. We currently work in 32 cities from Olympia to Everett. The fastest answer is to call or send your address — we will confirm coverage, current permit timeline for your AHJ, and approximate schedule availability in one reply.
What is your current schedule availability?
Lead time for new contract starts is 8–14 weeks from signed contract to mobilization, depending on permit review at your AHJ. We typically book 5–8 new ADU starts per quarter and hold capacity for warranty/service work. If your project is timing-critical (relocation, family move-in date), tell us up front so we can sequence honestly.
Go deeper: Glossary: RRIO (Rental Registration & Inspection Ordinance)
Will you contact me with marketing emails after I inquire?
Only the responses you actually need: feasibility output, design milestones, permit submittal/issuance, draw requests, weekly construction updates, and warranty reminders. We do not run drip campaigns or sell your contact information. CCPA/CPRA and Washington's My Health My Data Act compliant — your data stays internal.
Do you work with real estate agents who refer clients?
Yes. We pay a written referral fee for closed-contract clients introduced by licensed Washington brokers, structured to comply with RCW 18.85 and the Real Estate Commission's published guidance on referral compensation. We do not pay referral fees that would violate RESPA on lender-related referrals. Contact us for the broker referral agreement.
How do I send you plans or documents securely?
Use our intake form's encrypted upload (TLS 1.3, AES-256 at rest) or request a one-time SecureLink via email. Do not send Social Security numbers, full bank statements, or copies of driver's licenses through general email — we will only ever request those through encrypted upload during lender escrow setup, never during initial inquiry.
Go deeper: Read the Eastside deck cost & permits: cedar, IPE, composite (2026) guide
Can my spouse or partner join the call?
Please bring everyone who will sign the contract or live in/manage the property. ADU decisions involve dollar amounts, multi-year commitments, and tax implications that affect every titled owner. We would rather repeat the same Q&A once with both partners than have to re-explain it three months later when the second partner sees the contract.
What's the best way to reach you after hours?
Email is fastest after hours; we read every message before 10am the next business day. For active clients in construction, your PM provides a direct mobile number — we treat dry-in, water-on, and panel-energization milestones as 24/7 contact windows because rain, broken pipe, or live circuit cannot wait.
INTERNAL_LINKS / Deep Map